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PRODUCTS DELIVERY

A:

You can contact us at your convenience by:

The 1st method.

products are delivered by Chekkolate team member(s). Weneed 1-3 working days. The area covered only in Bangkok and within the vicinity Generally it is free of charge but additional fee may be applied with advance notice to be made prior products are delivered.

The 2nd method.

Products are sent via EMS parcel We need 1-3 working days. This method is well applied to light weight products and urgently needed. Customer can monitor and check progress via the “Track & Trace” program on the website. www.thailandpost.com

- Delivery cost will be base on weight of products.
- *When payment was made and confirmation of payment is done before 1:00 pm. The products will be sent within the same day.
- **If payment and confirmation are made after 1:00 pm. the products will be delivered on the next day except Sunday and public holidays.

The 3rd method.

Products are sent via normal parcel mail

- We need 2-5 working days.
*** Internet tracking is not available but information can be acquired via phone from the post office.***
- Delivery cost is base on the product weight.
- *When payment was made and confirmation of payment is done before 1:00 pm. The products will be sent within the same day.
- **If payment and confirmation are made after 1:00 pm. the products will be delivered on the next day except Sunday and public holidays.

The 4th method.

Delivery is carried by private transportation companies

- Custom may request us to send the products via a selected transportation company.
- Requests shall be made with full information of the selected transportation company by e-mail us at:
E-mail: chekkolate@gmail.com
TEL: 097-090-8653
LINE ID: chekkolate
We will promptly contact you back in order to confirm our actions taken.

A:

Any the missed delivery case or no recipient, actions taken will be considerately made by the sender that whether the goods can be safely left with neighbors, residential staff of that dormitory or apartment etc. Decision to leave the products at a safe area can be made or not?

If all of attempts are fail returning of the product back to the company is the last choice, refund of the product at full cost will be made ( but delivery cost cannot be included) If customer need the products all purchasing process must be redone again.

A:

Generally products should be received within 2-3 working days. If this is not happened or goods is not received the

● causes or hindrances can be as follows: Recipients information is not clear or not correct.
● Customer’s phone numbers is wrong.
● The given telephone number cannot be contacted. ● There is no recipient as informed.
● There is an error on the payment process.
● The products are out of stock.
● There are some out of control factors such as whether, accidents etc.

A:

You comments and recommendations regarding our products and services are welcome via this e-mail address: chekkolate@gmail.com

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